Privacy Policy

1. Introduction

AllwazeAI LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.allwazeai.com) or use our Services. By accessing or using the Services, you consent to the practices described in this Privacy Policy.

Important: If you do not agree with this Privacy Policy, please do not access or use the Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Register for an account: Name, business name, email address, phone number, billing address
• Request a service assessment: Business information, average job value, call volume estimates
• Contact us: Name, email, phone number, message content
• Subscribe to communications: Email address, communication preferences
• Make a payment: Payment card information (processed securely by third-party processors)

2.2 Automatically Collected Information

When you access our website or use our Services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See Section 9 for details

2.3 Call and Communication Data

When you use our Services, we collect:

• Call Records: Phone numbers, call duration, call recordings (with consent), timestamps
• Text Messages: SMS/MMS content, sender/recipient information, delivery status
• Lead Data: Customer inquiries, appointment details, service requests

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Provide, operate, and maintain our AI-powered revenue recovery Services
• Communication: Send service-related notifications, appointment reminders, and support messages
• Account Management: Create and manage your account, process payments, provide customer support
• Improvement: Analyze usage patterns to improve our Services, develop new features
• Marketing: Send promotional communications (with your consent), conduct surveys
• Legal Compliance: Comply with legal obligations, enforce our Terms of Service, protect our rights
• Security: Detect, prevent, and address technical issues, fraud, and security threats

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processing (Stripe), cloud hosting (AWS), analytics (Google Analytics), email delivery (SendGrid), and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If AllwazeAI is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

4.4 Protection of Rights

We may disclose information to protect the rights, property, or safety of AllwazeAI, our users, or others, including enforcing our Terms of Service and investigating potential violations.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4.6 Mobile Information & SMS Privacy (A2P 10DLC Compliance)

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active and for up to ninety (90) days after account closure
• SMS Consent Records: Retained for a minimum of four (4) years as required by carrier regulations and applicable law
• Call Recordings: Retained for up to two (2) years for quality assurance and compliance purposes
• Transaction Records: Retained for seven (7) years for tax and accounting purposes
• Marketing Data: Retained until you opt out or request deletion

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

6.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, ongoing disputes).

6.4 Opt-Out of Marketing

You may opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us via our contact form.

6.5 Opt-Out of SMS

You may opt out of SMS messages at any time by replying STOP to any message. See our SMS Terms & Conditions for complete details.

6.6 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (note: we do not sell personal information).

6.7 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and objection to processing.

To exercise any of these rights, please contact us via our contact form.
We will respond to your request within thirty (30) days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country.

When we transfer personal information from the EEA to other countries, we use legal mechanisms such as Standard Contractual Clauses approved by the European Commission to ensure adequate protection of your information.

8. Data Security

8.1 Security Measures

We implement industry-standard security measures to protect your information, including encryption (SSL/TLS), secure servers, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure.

8.2 Your Responsibility

You are responsible for maintaining the confidentiality of your account credentials. Do not share your password with others, and notify us immediately if you suspect unauthorized access to your account.

8.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you within seventy-two (72) hours of becoming aware of the breach, as required by applicable law.

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website and collect usage data.

9.1 Types of Cookies

• Essential Cookies: Required for website functionality (e.g., authentication, security)
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Marketing Cookies: Track your activity to deliver personalized ads (with your consent)

9.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending an email notification to the address associated with your account

Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.